Support and AMC that keeps your software working after launch.
Software does not stay finished. Operating systems update, plugins age, security holes are found, and the way your business works keeps changing. An AMC (annual maintenance contract) or a monthly care plan means someone senior keeps your website, app or system secure, working and improving, and answers when something breaks.
- Free 30-minute call
- Fixed quote in writing
- Code you own
What is an AMC for a website or app?
An AMC, or annual maintenance contract, is a yearly agreement to keep a website, app or system secure and working after launch. It usually covers security updates, monitoring, tested backups, bug fixes and small changes, with agreed response times. A monthly care plan covers the same work, paid month by month.
The most common story we hear from Indian businesses is the developer who disappeared, taking the logins, the domain, the hosting and the only knowledge of how the system works with them. Every plan we run starts by making sure the accounts are in your name and the system is documented, to stop that happening to you.
What an AMC covers.
Not sure it is the right fit? Ask an engineer first.
Thirty minutes with a senior engineer, free and with no obligation. Bring the problem, not a brief.
CERT-In readiness.
How support works.
No long lock-in, by design.
Monthly care plans run month to month after the first month, and an annual AMC runs for the year you agree, with the terms in writing. Either way, your code, documentation, accounts and logins stay yours, so if you ever want to move on, you can, with a clean handover. We keep clients by looking after their software well, and some have stayed with us for more than ten years.
Often built alongside it.
Frequently asked questions.
Monthly plan or annual AMC: which is better?
An annual AMC suits businesses that budget yearly and want one agreement for the year. A monthly plan suits those who want to start small or may change systems soon. The cover can be the same either way. We set out both in writing after the health check, so you can compare them.
What response times do you offer?
They are set in a written service schedule for each client, because a brochure website and a system your staff use all day need different cover. The schedule states how to report an issue, how quickly we respond to and fix each level of problem, and whether cover outside Indian business hours (IST) is included.
Can you help us with the CERT-In rules?
We set up what the CERT-In directions of April 2022 expect from your systems: logs kept for 180 days in India, clocks in sync and a checklist for reporting incidents within 6 hours. We cannot make you compliant on our own, and we are not an empanelled auditor, but we help you prepare for one.
Can you support software you did not build?
Yes. We start with a code and hosting review and give you an honest written report of what we found, including anything urgent. If the previous work is sound, we say so. Then we fix the priorities and take over day-to-day support.
Our developer has disappeared. Can you help?
Yes. We help you regain access to your domain, hosting, code and accounts. That usually means you, as the account owner, contacting the domain registrar and hosting company, with our help. Then we document the system and put everything in your name. Our Project Rescue service covers the bigger cases.
How are AMC and support plans priced?
Monthly or yearly, in rupees, with any GST shown separately, based on what the system needs: how critical it is, how often it changes and how many hours of improvements you want. You get a written quote and service schedule after the health check, and monthly plans have no long lock-in.
Still have a question? Call +91 99966 88404 and speak to an engineer.