# Digitechnique India

> Digitechnique is a software, app and AI development company founded in
> 2010, working with businesses across India. We build custom software,
> SaaS products, mobile apps, websites and online stores for Indian
> businesses, automate work with AI and run SEO, AI search visibility
> (AEO, GEO, LLMO) and digital marketing. Sixteen years of continuous
> delivery, senior engineers only, fixed quotes in rupees, code and logins
> owned by the client.

Key facts:
- Founded: 2010 (16 years in operation)
- Market: businesses and founders across India, served in Indian business
  hours (IST), quoted and invoiced in rupees (INR), with any GST shown
  separately
- Services: AI chatbots and WhatsApp bots, voice AI agents (Hindi, English
  and regional languages), AI automation, AI agents, GenAI development,
  custom software development, ERP, CRM and integrations (Tally, Zoho, Odoo,
  ERPNext, GST e-invoicing), SaaS development, mobile app development,
  application modernisation, data and dashboards, DPDP compliance and consent
  management, website design and development, e-commerce development,
  WhatsApp Business API and marketing, SEO and AI search, and performance
  marketing; plus AI consulting and readiness, discovery and scoping,
  support and AMC, project rescue, fractional CTO and hire dedicated
  developers
- Co-Founder Programme: co-founds 3 products per year with Indian founders,
  one every 4 months; founders bring an Indian private limited company, a
  real idea, 30 to 50 per cent of the build cost and a marketing budget of
  at least half the build cost, kept in a separate bank account;
  Digitechnique brings a senior engineering team and provides the rest of
  the build as services in exchange for 10 to 15 per cent equity
- Senior engineers only. The people you meet on the first call are the
  people who design and build the system.
- Every project gets a fixed, itemised quote in writing before work starts.
  No price list is published; quotes follow a free discovery call.
- The client owns the source code, designs, domain, hosting and logins once
  the work is paid for, with the IP assigned in writing.
- Personal data is handled with the Digital Personal Data Protection Act
  2023 designed in; a Data Processing Addendum is available before work
  starts.
- A senior team member replies to every enquiry within one working day.
- Contact: send a message or book a free 30-minute call at
  https://digitechnique.in/contact/ (no email address is published).
  Phone: +91 99966 88404.

## Services
- [All services](https://digitechnique.in/services/): every service on one page, grouped, with the small first step for each
- [AI Chatbots and WhatsApp Bots](https://digitechnique.in/services/ai-chatbots/): website and WhatsApp AI chat linked to orders, CRM, Tally or Zoho and payments, open about being AI, handing over to a person
- [Voice AI Agents](https://digitechnique.in/services/voice-ai-agents/): AI calling in Hindi, English and regional languages for lead calls, COD confirmation, reminders and feedback, within TRAI rules
- [AI Automation](https://digitechnique.in/services/ai-automation/): workflows on n8n, Make, Zapier or Power Automate, plus bills and invoices into Tally or Zoho Books, with a person in control
- [AI Agents](https://digitechnique.in/services/ai-agents/): agents that plan and carry out multi-step work across your systems, with permission limits, logs and a person signing off
- [GenAI Development](https://digitechnique.in/services/genai-development/): assistants and custom GPTs grounded in your own documents (RAG), and safe ChatGPT, Gemini or Copilot roll-outs for staff
- [Custom Software Development](https://digitechnique.in/services/software-development/): custom systems, portals and integrations built around how the business runs
- [ERP, CRM and Integrations](https://digitechnique.in/services/erp-crm-integration/): Tally, Zoho, Odoo and ERPNext set up and joined to the website, WhatsApp, payments, GST e-invoicing and e-way bills
- [SaaS Development](https://digitechnique.in/services/saas-development/): MVP in about 90 days, then scale, with Razorpay or Cashfree billing and UPI AutoPay
- [Mobile App Development](https://digitechnique.in/services/app-development/): Android, iPhone and cross-platform apps that work well on mid-range phones
- [Application Modernisation](https://digitechnique.in/services/application-modernisation/): old desktop and on-premise software moved to the cloud in stages, data and rules kept
- [Data and Dashboards](https://digitechnique.in/services/data-dashboards/): Tally, CRM, marketplace and ad data in one place, with live reports and forecasts
- [DPDP Compliance and Consent Management](https://digitechnique.in/services/dpdp-compliance/): the software side of the DPDP Act: data mapping, consent notices and logs, rights requests and breach steps, done with the client's lawyer
- [Website Design and Development](https://digitechnique.in/services/website-development/): fast, accessible, mobile-first websites built to WCAG 2.2 AA
- [E-commerce Development](https://digitechnique.in/services/ecommerce-development/): Shopify, WooCommerce and custom online stores with UPI, cards, COD and shipping, linked to Amazon, Flipkart, Meesho and ONDC
- [WhatsApp Business API and Marketing](https://digitechnique.in/services/whatsapp-business-api/): WhatsApp Business Platform set-up, opt-in campaigns, click-to-WhatsApp ads, catalogues, UPI payments and order updates
- [SEO and AI Search](https://digitechnique.in/services/seo-ai-search/): SEO, local SEO and Google Business Profile, Indian-language SEO, and AI answers (AEO, GEO, LLMO) as one measured programme
- [Performance Marketing](https://digitechnique.in/services/performance-marketing/): Google Ads, Meta Ads and click-to-WhatsApp ads with landing pages and tracking, reported in leads and sales

## Ways to work with us
- [AI Consulting and Readiness](https://digitechnique.in/services/ai-consulting/): an assessment of where AI pays off, an AI policy, staff training, then a fixed-price pilot
- [Discovery and Scoping](https://digitechnique.in/services/discovery/): a short first step ending in a written scope, timeline and fixed quote
- [Support and AMC](https://digitechnique.in/services/amc-support/): website and app AMC (annual maintenance contract) plans, security basics and CERT-In readiness
- [Project Rescue](https://digitechnique.in/services/project-rescue/): taking over stalled, abandoned or AI-built projects, with an honest audit first
- [Fractional CTO](https://digitechnique.in/services/fractional-cto/): a part-time or virtual CTO for startups and growing businesses
- [Hire Dedicated Developers](https://digitechnique.in/services/hire-dedicated-developers/): senior engineers who join a client's team month to month
- [MVP development for startups](https://digitechnique.in/startups/): MVPs and fundraising prototypes with written IP assignment and investor-ready documentation
- [Government and public sector](https://digitechnique.in/government/): websites, citizen portals, apps, Indian-language chatbots, voice helplines and AI automation for departments, PSUs, municipal bodies and universities, built to GIGW 3.0, ready for STQC certification and a CERT-In empanelled auditor's security audit, with data hosted in India
- [Security and data](https://digitechnique.in/security/): the security and data protection practices followed on every project

## Industries
- [All industries](https://digitechnique.in/industries/): the ten Indian sectors we build for, and the rules each one works under
- [Healthcare and health tech](https://digitechnique.in/industries/healthcare/): DPDP Act, ABDM, telemedicine guidelines, software as a medical device
- [Financial services and fintech](https://digitechnique.in/industries/financial-services/): RBI digital lending and KYC rules, SEBI cyber security framework, Account Aggregator
- [Law firms and CA firms](https://digitechnique.in/industries/legal-ca-firms/): Bar Council of India rules on advertising, ICAI guidelines, client confidentiality
- [NGOs and non-profits](https://digitechnique.in/industries/ngos/): FCRA, 12A and 80G donor receipts, CSR
- [Education and edtech](https://digitechnique.in/industries/education/): parental consent for children's data, coaching centre guidelines
- [Recruitment and staffing](https://digitechnique.in/industries/recruitment/): the Labour Codes, candidate data under the DPDP Act
- [Real estate](https://digitechnique.in/industries/real-estate/): RERA registration numbers on ads, portal lead handling
- [Hospitality and food](https://digitechnique.in/industries/hospitality/): GST on rooms and restaurants, FSSAI, direct bookings
- [Manufacturing](https://digitechnique.in/industries/manufacturing/): GST e-invoicing and e-way bills, MSME payment rules, Tally and ERP
- [Retail and e-commerce](https://digitechnique.in/industries/retail-ecommerce/): e-commerce rules, dark patterns guidelines, UPI and COD

## Guides
- [All guides](https://digitechnique.in/insights/): plain-English guides for Indian businesses and founders, each figure with its source and date
- [How to Choose a Software or App Development Company in India](https://digitechnique.in/insights/choosing-a-software-company-india/): what to check before you pay a software or app developer in India: written scope, fixed quote, milestones, IP, accounts in your name, GST invoices and support
- [Who Owns the Code You Paid For? Copyright Law in India](https://digitechnique.in/insights/who-owns-the-code/): in India, a freelancer or agency owns the code it writes until it assigns it to you in writing. Copyright Act sections 17 to 19 explained, with a checklist
- [What India's DPDP Act Means for Your Website and App (2026)](https://digitechnique.in/insights/dpdp-act-websites-apps/): India's DPDP Act and DPDP Rules 2025 in plain English: key dates to May 2027, notices, consent, breaches, children's data, penalties and a website checklist
- [Funding a Software or App Project in India: 2026 Guide](https://digitechnique.in/insights/funding-software-projects-india/): what is open, closed and changed in 2026 for Indian founders and MSMEs funding an app or software build: DPIIT, Seed Fund, FoF 2.0, CGSS, CGTMSE and tax

## Co-Founder Programme
- [Co-Founder Programme](https://digitechnique.in/co-founder-programme/)
- [Term sheet](https://digitechnique.in/co-founder-programme/term-sheet/)
- [Apply](https://digitechnique.in/co-founder-programme/apply/)

## Company
- [Home](https://digitechnique.in/): what we build, how we work and recent client work
- [About](https://digitechnique.in/about/)
- [Why Digitechnique](https://digitechnique.in/why-us/)
- [Our process](https://digitechnique.in/process/)
- [Work](https://digitechnique.in/work/): portfolio of shipped apps, websites, online stores and portals
- [Testimonials](https://digitechnique.in/testimonials/): client reviews in their own words
- [Technologies](https://digitechnique.in/technologies/): the platforms, languages and AI models we build with
- [Partner with us](https://digitechnique.in/partners/): white-label development for Indian agencies, studios and consultancies
- [FAQ](https://digitechnique.in/faq/)
- [Contact](https://digitechnique.in/contact/)

## Across India
- [Delhi](https://digitechnique.in/delhi/)
- [Gurugram (Gurgaon)](https://digitechnique.in/gurugram/)
- [Noida](https://digitechnique.in/noida/)
- [Mumbai](https://digitechnique.in/mumbai/)
- [Pune](https://digitechnique.in/pune/)
- [Bengaluru (Bangalore)](https://digitechnique.in/bengaluru/)
- [Hyderabad](https://digitechnique.in/hyderabad/)
- [Chennai](https://digitechnique.in/chennai/)
- [Kolkata](https://digitechnique.in/kolkata/)
- [Ahmedabad](https://digitechnique.in/ahmedabad/)

## Optional
- [Sitemap](https://digitechnique.in/sitemap/): every page in one list
- [Privacy Policy](https://digitechnique.in/privacy-policy/)
- [Terms of Service](https://digitechnique.in/terms-of-service/)
- [Cookie Policy](https://digitechnique.in/cookie-policy/)
- [Disclaimer](https://digitechnique.in/disclaimer/)
- [Acceptable Use Policy](https://digitechnique.in/acceptable-use/)
- [Data Processing Addendum](https://digitechnique.in/dpa/)
- [Accessibility Statement](https://digitechnique.in/accessibility/)
- [Reviews Policy](https://digitechnique.in/reviews-policy/)

## Service details

### AI Chatbots and WhatsApp Bots
URL: https://digitechnique.in/services/ai-chatbots/
Customers ask the same questions all day: where is my order, is COD available,
can I change my booking, do you deliver to my PIN code. An AI chatbot on your
website or WhatsApp answers straight away from your own information. Because
it is connected to your orders, CRM, Tally or Zoho and payment gateway, it can
check an order, take a booking or send a payment link, and pass anything
tricky to a person with the details written down.

Frequently asked:
Q: What is an AI chatbot?
A: An AI chatbot is software that answers customer messages on a website or
WhatsApp in everyday language. A good one answers from your own approved
information, connects to your orders, CRM or booking system to get things
done, and hands the conversation to a person when it is unsure or the customer
asks.

Q: How is this different from Business AI in the WhatsApp Business app?
A: Meta's Business AI, launched in India in May 2026, runs inside the WhatsApp
Business app and answers from your profile, catalogue and documents. We build
on the WhatsApp Business Platform instead, for businesses that need links to
orders, CRM, Tally or payments, several staff on one number, and reporting. If
the app is enough, we say so.

Q: Will customers know they are talking to AI?
A: Yes. Every bot we build says so at the start and offers a route to a person.
We think that is the only honest way to do it, and it protects your brand when
a customer later asks what they were told and by whom.

Q: Which languages can it handle?
A: English, Hindi and other Indian languages, after testing with your users.
Quality differs by language, script and how people mix Hindi and English, so
we test each one on your real past questions before customers see it. Where a
language is not yet good enough, the bot hands over to a person instead of
guessing.

Q: Can it work with Tally, Zoho or our online store?
A: Usually, yes. We connect to Shopify, WooCommerce, Zoho CRM, Zoho Books, Tally
Prime, booking systems, help desks and shipping partners through their APIs or
a small connector, so the bot can check an order, an invoice or a booking
rather than just explaining how. Each link is tested before launch.

Q: Can the bot answer phone calls too?
A: Phone calls are a separate build, because callers, call costs and calling
rules differ from chat. Our Voice AI Agents service covers AI that answers and
makes calls on Indian numbers. It can share the same approved answers and
handover rules as your chatbot, so customers hear the same thing on every
channel.

Q: How is an AI chatbot priced?
A: With a fixed, itemised quote in rupees for the build and pilot after a short
discovery, with any GST shown separately, paid in milestones. Running costs,
such as AI usage and the WhatsApp template messages Meta charges for, depend
on volume, so we estimate them from your real numbers and show them
separately.


### Voice AI Agents
URL: https://digitechnique.in/services/voice-ai-agents/
Every business has calls that never get made: confirming COD orders before
dispatch, reminding customers about an EMI or an appointment, calling back a
new lead while they are still interested. A voice AI agent makes those calls
on an Indian number, in Hindi, Hinglish, English or a regional language after
testing with your users, and writes down what each customer said.

Frequently asked:
Q: What is a voice AI agent?
A: A voice AI agent is software that makes or answers phone calls and talks with
people in natural speech. It listens, understands what the caller says,
replies in a human-sounding voice and follows a script with set limits. It
records the outcome in your systems and hands the call to a person when
needed.

Q: Which languages can a voice agent speak?
A: English, Hindi and Hinglish, and regional languages such as Tamil, Telugu,
Kannada, Marathi or Bengali, always after testing with your users. Quality
differs by language, accent and line noise, so we test each script on sample
calls first. Where a language is not good enough yet, the agent passes the
call to a person.

Q: Is it legal to call customers with AI in India?
A: Businesses do make AI calls in India, and TRAI's rules for business calls
apply. Promotional calls must come from the 140 series and BFSI service calls
from the 1600 series, and TRAI's September 2026 amendment says AI voice calls
must be declared to your telecom operator first. Keep consent records, and ask
your lawyer about your own case.

Q: Will customers know they are talking to AI?
A: Yes. Every call opens by saying it is an AI agent calling for your business,
and the customer can ask for a person at any time. It is the honest way to
treat people, it avoids confusion later, and it fits the transparency
principles in the India AI Governance Guidelines (MeitY, November 2025).

Q: Can it transfer the call to a person?
A: Yes. The agent transfers the call to your team when the customer asks, when
the talk goes beyond its script or when it is unsure. Your staff see a short
summary first, so the customer does not have to repeat anything. Outside
working hours, it books a callback and tells the customer when to expect it.

Q: How is a voice AI agent priced?
A: With a fixed, itemised quote in rupees for the build and pilot, with any GST
shown separately, paid in milestones. Usage, meaning call minutes, telephony
and speech and AI model costs, is passed through at cost and shown separately.
We estimate it from your own call volumes before you commit, so the running
cost is clear up front.

Q: Can it use our existing phone number?
A: Often, yes, for inbound calls, depending on your telephony provider. Outbound
calls need the right number series under TRAI's rules, such as the 140 series
for promotional calls or the 1600 series for BFSI service calls. We check what
your calls need before anything is set up, and the numbers stay in your name.


### AI Automation
URL: https://digitechnique.in/services/ai-automation/
Every business has work a machine should be doing: typing orders from WhatsApp
into Excel and then again into Tally, keying in supplier bills, drafting the
same replies, chasing the same approvals, building the same month-end reports.
AI automation takes that work off your team, reliably, with a person signing
off the decisions that matter.

Frequently asked:
Q: What is AI automation?
A: AI automation combines workflow tools such as n8n, Make, Zapier and Power
Automate with AI steps that read, sort and draft, to do routine business tasks
that used to need a person: processing documents, sorting enquiries, moving
data between systems and preparing replies. The best versions keep a person in
control of the decisions that matter.

Q: How is an AI automation project priced?
A: With a fixed, itemised quote in rupees after the free automation audit, with
any GST shown separately, paid in milestones. The audit puts a number on the
hours each workflow would save, so you can weigh the cost against the return
before you commit. The pilot is small on purpose, and you only scale what
works.

Q: Which tasks should we automate first?
A: High-volume, rule-heavy and measurable work. That is where the quickest return
is, and those are the tests the audit uses to rank your tasks. The first pilot
is usually something your team does every day and nobody enjoys, such as
entering supplier bills or sorting incoming enquiries.

Q: Can AI read our supplier bills into Tally?
A: Yes, in most cases. Bills that arrive as PDFs, photos or WhatsApp images are
read and turned into draft entries in Tally Prime or Zoho Books for your team
to approve. Accuracy depends on the quality of the bills, so the pilot
measures it on your own bills first. Your CA stays your adviser on GST.

Q: n8n, Make, Zapier or Power Automate: which should we use?
A: It depends on volume, budget and who will maintain it. Zapier is the quickest
to start with, Make suits branching, multi-step logic, n8n can run on your own
servers, including in an Indian cloud region, and Power Automate fits
businesses already on Microsoft 365. We recommend one after the audit and
build on all four.

Q: Will AI automation replace our staff?
A: In our projects it replaces tasks, not people. Teams put the hours they get
back into work that brings in revenue or looks after customers. We design each
automation with the people who will use it, which is also why they keep using
it afterwards.

Q: Is our data safe with AI tools?
A: Yes, if it is built properly. We design every automation to support your
duties under the DPDP Act 2023: the minimum data, access controls and AI
providers whose business terms rule out training on your data. Where data must
stay in India, we host it in Indian cloud regions, and every provider is named
in your Data Processing Addendum.


### AI Agents
URL: https://digitechnique.in/services/ai-agents/
An automation follows the steps you give it. An AI agent works out the steps
itself: it reads the situation, decides what to do next, uses your tools to do
it and checks the result. That makes agents useful for messy, multi-step work
that a fixed workflow cannot handle, such as following up an overdue payment,
preparing a quote from a WhatsApp message or sorting a support queue.

Frequently asked:
Q: What is an AI agent?
A: An AI agent is software built on a large language model that works towards a
goal on its own: it plans the steps, uses tools such as your CRM, WhatsApp,
inbox or accounting software to carry them out, checks the results and asks a
person when it is unsure or when a decision needs approval.

Q: What is the difference between an AI agent and automation?
A: Automation follows fixed steps you design, which makes it predictable and
cheap to run. An agent decides its own steps, which handles messier work but
needs more controls. Many good systems mix the two. Our AI Automation service
covers the fixed-step workflows.

Q: Can an AI agent make mistakes?
A: Yes, which is why ours work within limits. They can only use the tools and
data you allow, every action is logged, and anything that matters waits for a
person to approve it. We measure accuracy on past cases before launch and keep
measuring afterwards.

Q: Which systems can an agent work with?
A: Most business software with an API, including CRMs, help desks, email,
calendars, Microsoft 365, Google Workspace, WhatsApp through the WhatsApp
Business Platform, and accounting software such as Tally Prime and Zoho Books.
Where a system offers an MCP connection, we can use that too.

Q: Is our data safe with an AI agent?
A: We use AI providers whose business terms rule out training on your data, give
each agent the minimum access it needs and keep personal data out of prompts
wherever we can. Where data must stay in India, we host it in Indian cloud
regions. Every AI provider is named in your Data Processing Addendum before
work starts.

Q: How is an AI agent project priced?
A: With a fixed, itemised quote in rupees after a short discovery, with any GST
shown separately, paid in milestones. It covers the build and the supervised
pilot. Running costs, mainly AI model usage and hosting, are estimated up
front and shown separately, and spending limits keep them under control.


### GenAI Development
URL: https://digitechnique.in/services/genai-development/
A generic chatbot answers like the internet. A useful one answers like your
best employee. We build GenAI (generative AI) systems grounded in your
documents, your tone and your rules: assistants that answer from your own
files, custom GPTs for set tasks, and safe roll-outs of ChatGPT, Gemini or
Copilot for your staff.

Frequently asked:
Q: What is GenAI development?
A: GenAI development is building software on large language models that writes,
answers and summarises for one business. It covers assistants that answer from
a company's own documents (RAG), custom GPTs for set tasks, internal copilots,
content systems and safe roll-outs of tools such as ChatGPT, Gemini or Copilot
for staff.

Q: What is RAG?
A: RAG, or retrieval-augmented generation, means the AI first searches your own
documents for the relevant passages, then writes its answer from them and
shows where each point came from. It keeps answers current without retraining
a model, and when the answer is not in your documents, the assistant says so.

Q: How do you stop the AI making things up?
A: By grounding every answer in your verified data, requiring citations, limiting
the scope, testing against sets of known answers and routing uncertainty to a
person. Accuracy is measured before launch and monitored after it, never
assumed. If the answer is not in your data, the assistant says so.

Q: Can our staff use ChatGPT, Gemini or Copilot safely?
A: Yes, with the right set-up. The main providers' business plans keep your data
out of model training by default, but free personal accounts can work
differently. We set up business accounts, check the data settings, control who
sees what, and write a short policy on what must never be pasted in.

Q: Where is our data processed?
A: Where you decide. We can host in Indian cloud regions, such as AWS Mumbai or
Azure Pune, choose AI providers with no-training terms and keep sensitive data
out of prompts altogether. Some AI services process data outside India, so we
tell you which ones and name every provider in the Data Processing Addendum
before work starts.

Q: How long does a GenAI project take?
A: A grounded assistant built on existing documentation usually reaches a working
pilot in 4 to 6 weeks. A custom GPT or a staff roll-out is often quicker.
Testing, hardening and roll-out follow, with the full timeline set out in your
fixed quote, and you see it working every week.

Q: How is a GenAI project priced?
A: With a fixed, itemised quote in rupees after a short discovery, with any GST
shown separately, paid in milestones. It covers the pilot, testing and
roll-out. Running costs such as AI model usage, licences and hosting are
estimated up front and shown separately, so there are no surprises on the
monthly bill.


### Custom Software Development
URL: https://digitechnique.in/services/software-development/
Off-the-shelf tools make your business bend around them. Custom software bends
around your business. When your Excel sheets can no longer cope, when two
systems refuse to talk, or when your way of working is your advantage and
nobody sells it, that is when to call us.

Frequently asked:
Q: What is custom software development?
A: Custom software development is the design and building of software made for
one organisation's own workflows and goals, rather than adapting a generic
off-the-shelf product. It usually includes connecting the new system to the
tools a business already uses, such as Tally, a CRM or WhatsApp.

Q: When does custom software beat off-the-shelf?
A: When your process is your competitive advantage, when stitching generic tools
together costs more than the licences save, when you have outgrown a platform
or when per-user pricing has quietly become your biggest software bill. If an
off-the-shelf tool will do the job, we will tell you.

Q: Who owns the code and the logins?
A: You do. Once the work is paid for, the source code, designs, domain, hosting
and every admin login are yours, and the copyright is assigned to you in
writing, as the Copyright Act 1957 requires. We set accounts up in your name
from the start, so nothing is ever held back if you move on.

Q: Do you maintain software you did not build?
A: Yes. After a code review and an honest written report, we regularly become the
long-term custodians of systems other teams built. We fix what needs fixing,
leave what works alone and move any accounts still held in someone else's name
into yours.

Q: Which technologies do you use?
A: Mainly TypeScript, Node.js, Python, React, Next.js and PostgreSQL, hosted on
AWS, Google Cloud or Azure, all of which have Indian regions: AWS in Mumbai
and Hyderabad, Azure in Pune, Chennai and Mumbai, and Google Cloud in Mumbai
and Delhi. The full list is on our Technologies page.

Q: How is custom software priced?
A: It depends on scope, which is why discovery comes first. You then get a fixed,
itemised quote in rupees, with any GST shown separately, paid in milestones as
working software is delivered. Larger platforms are quoted in phases, so you
can stop after any phase and still own what was built.


### ERP, CRM and Integrations
URL: https://digitechnique.in/services/erp-crm-integration/
Orders come in on WhatsApp, someone types them into Excel, then again into
Tally, and the stock figure is still wrong. We set up ERP and CRM software,
connect it to your website, WhatsApp, payment gateway and GST e-invoicing, and
move your data out of spreadsheets, so every order is entered once.

Frequently asked:
Q: What is ERP and CRM integration?
A: ERP and CRM integration means connecting the software that runs your accounts,
stock and orders (ERP, enterprise resource planning) with the software that
tracks customers and sales (CRM, customer relationship management). It also
joins both to your website, WhatsApp, payment gateway and GST portals, so data
entered once reaches every system without anyone typing it again.

Q: Tally or Zoho or Odoo: which should we use?
A: It depends on your size, your process and who will run it. Tally Prime suits
businesses whose CA and accounts team already know it. Zoho suits teams that
want cloud apps for accounts, sales and stock. Odoo and ERPNext suit
manufacturers and traders who need everything in one system. We recommend one
after the free systems review.

Q: Do we have to stop using Tally?
A: Usually not. Many businesses keep Tally Prime for accounts and GST, because
their CA and staff know it, and add a CRM, a store connector or a dealer
portal around it. We suggest a full ERP only when stock, production or several
branches have clearly outgrown what Tally and Excel can manage.

Q: Can you connect Tally to our website or online store?
A: Yes. A small connector uses Tally Prime's built-in XML interface to create
customers, stock items and sales vouchers from your store orders. It also
sends stock levels back to Shopify, WooCommerce or your own website. Tally
needs to run on a computer or server the connector can reach, and we set that
up with you.

Q: Can you set up GST e-invoicing from our software?
A: Yes. Tally Prime, Zoho Books, Odoo and ERPNext can all generate e-invoices,
and we set that up and test it with you. For custom billing software, we
connect it to the Invoice Registration Portal directly or through a GST
Suvidha Provider (GSP). Whether e-invoicing applies to your business is a
question for your CA.

Q: Will we lose our old data?
A: We plan the move so that you do not. Everything is copied before we start,
then cleaned, matched and loaded in trial runs until balances, outstanding
amounts and stock agree with your current books. Your old files stay readable
for reference, and earlier years can stay in Tally if your CA prefers.

Q: How is it priced?
A: With a fixed, itemised quote in rupees after a short discovery, with any GST
shown separately, paid in milestones. Software licences, such as Tally Prime,
Zoho or Odoo subscriptions, are bought in your name and paid for by you
directly, so the accounts stay yours. Ongoing support is quoted separately,
month to month.


### SaaS Development
URL: https://digitechnique.in/services/saas-development/
Building a SaaS product is a series of traps disguised as decisions.
Over-building the MVP. Under-building security. Choosing an architecture that
cannot scale. Launching with no plan for finding customers. Sixteen years of
shipping have taught us where every trap is.

Frequently asked:
Q: What is SaaS development?
A: SaaS development is the design, building and running of software that
customers use through a browser or app and pay for by subscription. It covers
the product itself, plus sign-in, billing, a multi-customer architecture,
security, hosting and the analytics needed to grow it.

Q: How is SaaS development priced?
A: With a fixed, itemised quote in rupees after discovery, with any GST shown
separately, paid in milestones as working software is delivered. The price is
known before work starts, and any change of scope is quoted in writing before
we build it. The Co-Founder Programme is an equity-based alternative for
Indian founders who qualify.

Q: How long does it take to build a SaaS MVP?
A: About 90 days from kick-off to a launchable MVP for a well-scoped product,
with a working demo every week along the way. Larger or more regulated
products take longer, and the fixed quote sets out the exact timeline before
you commit.

Q: Can our customers pay by UPI AutoPay?
A: Yes. We set up subscriptions through Razorpay or Cashfree so customers can pay
by UPI AutoPay, e-NACH or a card mandate, and we build the renewal reminders,
receipts and GST invoices around it. Mandate limits and fees are set by the
RBI rules and your gateway, so we check them against your plans.

Q: Do you build AI features into SaaS products?
A: Yes, as standard. Grounded assistants, automation and intelligent workflows
are designed alongside the core product rather than added afterwards, using
the AI model best suited to each feature and to where your customers' data may
be processed. Every AI provider is named in the Data Processing Addendum
before work starts.

Q: Who owns the code?
A: You do, in full, once the project is paid for. Source code, designs, cloud
accounts and every admin login are in your name and handed over with
documentation, and the copyright is assigned to you in writing. In Co-Founder
Programme builds, the company we both hold shares in owns the product, as the
term sheet sets out.

Q: Can you take over an existing SaaS codebase?
A: Yes. We review the code first and give you an honest written report, then
stabilise, document and extend it. If the previous team's work is sound, we
say so and build on it rather than starting again. We also move the code,
cloud and payment gateway accounts into your company's name.


### Mobile App Development
URL: https://digitechnique.in/services/app-development/
Most phones are full of apps that were opened once and never again. Keeping
users is what matters, and it has to be designed, not hoped for: value in the
first minute, honest notifications and screens that are quick and easy to use.
That is what sixteen years of product work have taught us to build.

Frequently asked:
Q: What does mobile app development include?
A: Mobile app development covers the design, building, testing and launch of
applications for Android and iPhone, either natively or with a cross-platform
framework such as Flutter or React Native, plus the back-end services, app
store submission and post-launch updates that keep the app working and
growing.

Q: How is app development priced?
A: With a fixed, itemised quote in rupees after a discovery session, with any GST
shown separately, paid in milestones as working builds arrive. Native builds
for each platform cost more than one cross-platform codebase, so we show you
both routes and the difference before you choose.

Q: Flutter, React Native or native: which should we choose?
A: Flutter or React Native suits most business apps and covers Android and iPhone
from one budget. Flutter is strong for custom designs that look the same
everywhere; React Native suits teams that already use React on the web. Native
wins when you need deep hardware access or top performance. We recommend one
after discovery.

Q: How long does it take to build an app?
A: A typical MVP takes 10 to 16 weeks from kick-off to app store submission, with
a working build to try on your phone every week along the way. App store
review adds a few days at the end, and the fixed quote sets out the full
timeline.

Q: Will the app work on budget phones and slow networks?
A: Yes, if it is built for them from the start. We keep the download small, cache
what users need, handle dropped connections without losing their work and test
on mid-range Android phones over slow networks before launch. App size and
opening time are tracked at every release.

Q: Do you update apps after launch?
A: Yes. Operating system updates, new features and growth improvements run under
a straightforward monthly care plan or AMC, quoted in rupees with no long
lock-in. If a store rejects an update, we fix it and resubmit, and the store
accounts stay in your name throughout.


### Application Modernisation
URL: https://digitechnique.in/services/application-modernisation/
Many Indian businesses run on software someone built years ago: a desktop
billing program, an old PHP site, a FoxPro or Access database, a server in a
back room, or a set of Excel sheets only one person understands. It still
works, mostly, but it is hard to change, harder to secure, and nobody wants to
touch it. Application modernisation moves it to the cloud in stages, keeping
the data and the hard-won business rules inside it.

Frequently asked:
Q: What is application modernisation?
A: Application modernisation is moving ageing software, such as a desktop
program, an old PHP or .NET application, an Excel-based system or an
on-premise server, to modern, supported technology, usually in the cloud,
while keeping its data and business rules. It is usually done in stages rather
than in one big switchover.

Q: Should we rebuild it or switch to off-the-shelf software?
A: It depends on how much of your advantage lives in the system. If a standard
package now does the job, we will say so and help you migrate to it. If your
processes are what make you different, rebuilding them properly usually costs
less over time than bending a generic tool.

Q: Can you work on a system nobody understands any more?
A: Yes. That describes most of them. We read the code, the database and the logs,
talk to the people who use it, and write down what it does before we change
anything. Our Project Rescue service covers systems where access or ownership
is also in doubt.

Q: Can our data stay in India?
A: Yes. AWS, Microsoft Azure and Google Cloud all have Indian regions, and we can
host your application, database, backups and logs there. Some AI and email
services process data outside India, so before the move we list every service
that touches your data and where it runs, and name each one in the Data
Processing Addendum.

Q: Will the business have to stop while you switch over?
A: No. We run the new system alongside the old one, compare the results and
switch over in stages at quiet times, such as after the month-end close, with
a tested route back if anything looks wrong. Your team keeps working on the
old system until the new one has proved itself.

Q: Can you get our systems ready for GST e-invoicing?
A: Yes. E-invoicing applies once your turnover has crossed ₹5 crore in any year
since 2017-18, and each B2B invoice then needs an IRN from the e-invoice
portal. We connect custom and older systems to the portal, or to Tally Prime
or Zoho Books, so the data flows digitally. Your CA stays your adviser on what
you must file.

Q: How is modernisation priced?
A: In stages, each with a fixed, itemised quote in rupees after an assessment of
the existing system, with any GST shown separately, paid in milestones. You
can stop after any stage and keep what was delivered. Hosting and licence
costs are estimated up front and shown separately.


### Data and Dashboards
URL: https://digitechnique.in/services/data-dashboards/
Most businesses already have the data they need. It is just in a dozen places:
Tally or Zoho Books, the CRM, the online store, Amazon or Flipkart, the ad
accounts, the stock system and an Excel sheet only one person understands. We
join it into one reliable source, build dashboards and MIS reports your team
actually opens and add forecasting where it helps you plan.

Frequently asked:
Q: What is a business dashboard?
A: A business dashboard, or live MIS report, is a screen that shows a business's
most important numbers, such as sales, cash, stock, leads or service levels,
drawn automatically from its own systems and kept up to date, so people can
decide from current figures instead of building reports by hand.

Q: Power BI, Looker Studio or a custom dashboard?
A: Power BI suits businesses already on Microsoft 365, Looker Studio suits those
on Google Workspace and works well for marketing data, and a custom dashboard
makes sense when you want the numbers inside your own software or client
portal. We recommend one based on what you already run and what each option
costs per month.

Q: Our data is a mess. Can you still help?
A: Yes, and most data is. Cleaning and matching it is the first part of the work,
and we show you what we found and fixed: duplicate customers, missing GSTINs,
the same product named three different ways. Often the clean-up alone saves
hours every week.

Q: Can you connect to Tally, Zoho Books or our online store?
A: Yes. We connect to Tally Prime, Zoho Books and Busy, CRMs, Shopify,
WooCommerce, marketplaces, stock systems, Google Sheets and Excel through
their APIs or scheduled exports, and refresh the data automatically. With
Tally, that usually means a small connector running alongside it, so your
accounts team keeps working as before.

Q: Can you build a marketing dashboard?
A: Yes. We pull data from GA4, Google Ads, Meta Ads and Amazon into one dashboard
and join it to your orders or CRM, so each channel shows leads, sales and cost
per sale. Where tracking is missing or consent limits it, the dashboard says
so instead of guessing.

Q: How is data and dashboard work priced?
A: With a fixed, itemised quote in rupees after a short discovery, with any GST
shown separately, paid in milestones. The price depends on how many sources we
connect and which dashboards you need. Licence and hosting costs are estimated
up front and shown separately.


### DPDP Compliance and Consent Management
URL: https://digitechnique.in/services/dpdp-compliance/
The Digital Personal Data Protection Act 2023 and the DPDP Rules 2025 change
how every business collects and uses personal data online. Most duties start
in May 2027, and penalties go up to ₹250 crore (DPDP Act 2023, Schedule). We
do the software and process work, with your lawyer: finding the data, fixing
the forms, recording consent and getting your team ready for requests and
breaches.

Frequently asked:
Q: What is DPDP compliance for a website or app?
A: DPDP compliance for a website or app means building it to support a business's
duties under the Digital Personal Data Protection Act 2023 and the DPDP Rules
2025. That means clear notices, recorded consent, easy withdrawal, security
safeguards, breach reporting, rights requests, retention limits and parental
consent for children. Whether a business complies is decided with its lawyer.

Q: When do the DPDP Rules apply?
A: In phases. The Rules were notified in November 2025, when the provisions on
the Data Protection Board started. The rule on consent managers starts in
November 2026, and the main duties, such as notice, consent, security, breach
reporting and rights, start in May 2027. Until then, section 43A of the IT
Act, the SPDI Rules and the CERT-In Directions apply.

Q: Do small businesses need to comply?
A: Yes. The Act applies to any business that processes digital personal data,
whatever its size, including through a contact form on a small website. The
government can exempt notified classes of businesses, including some startups,
from certain duties. Do not assume an exemption applies until your lawyer
confirms that a notification covers you.

Q: What is a consent manager?
A: A consent manager is a platform registered with the Data Protection Board of
India that lets people give, review and withdraw their consent to different
businesses from one place. It must be a company incorporated in India with a
net worth of at least ₹2 crore. The rule on consent managers starts in
November 2026.

Q: Can you make us DPDP compliant?
A: No supplier can, and we will not claim to. We do the software and process work
that supports your duties: data mapping, notices, consent logs, rights
workflows, security safeguards and breach runbooks. Your lawyer advises on
what the law requires of you, reviews our gap list and approves the notices.
Compliance stays your decision.

Q: How quickly must we report a data breach?
A: Under the CERT-In Directions, which apply today, report listed cyber
incidents, including data breaches and data leaks, to CERT-In within 6 hours
of noticing them. From May 2027, the DPDP Rules also require you to tell
affected people and the Data Protection Board without delay, and to send the
Board a detailed report within 72 hours.

Q: How is it priced?
A: The free DPDP gap review of your website comes first. After it, you get a
fixed, itemised quote in rupees for the fixes, with any GST shown separately,
paid in milestones. Businesses with apps, CRMs and many vendors get a quote
after a short discovery. Your lawyer's fees and any consent manager's charges
are separate.


### Website Design and Development
URL: https://digitechnique.in/services/website-development/
A website has to earn trust twice. People judge it in under a second: clear,
fast, credible. Then search engines and AI assistants read it to decide
whether to recommend you. We design and build for both, and we have been
building for the web since 2010.

Frequently asked:
Q: What does website design and development include?
A: Website design and development covers the planning, design, build and launch
of a website: the look and structure, the content system behind it, mobile
speed and security, accessibility, any Indian-language pages, search engine
and AI readiness, and the training you need to run it yourself afterwards.

Q: How is a website priced?
A: With a fixed, itemised quote in rupees after a short discovery call, with any
GST shown separately, so the price is known before work starts. It is paid in
milestones as you approve the design and the build. Hosting, licences and any
ongoing support are listed separately, so nothing turns up later.

Q: How long does a website take?
A: Most business websites take 4 to 8 weeks from kick-off to launch. You approve
a clickable design before any development begins, so there are no surprises at
the end, and the fixed quote sets out the timeline. Larger sites, online
stores and sites in several languages take longer.

Q: Can you build our website in Hindi or other Indian languages?
A: Yes. We build separate language pages that a fluent person writes or checks,
set them up so Google shows each version to the right people, and make
switching language easy on a phone. We start with the languages your customers
actually use, which your enquiries and analytics usually show.

Q: Will the website meet Indian accessibility and privacy rules?
A: We build and test to WCAG 2.2 AA, ask for consent before any optional cookies
load and keep personal data to the minimum. That supports your duties under
the RPwD Act 2016 and the DPDP Act 2023, though no supplier can sign off your
legal compliance for you. Check the details with your lawyer.

Q: Will the website be ready for AI search like ChatGPT?
A: Yes, by default. Structured data, server rendering, answer-shaped content and
llms.txt make every site we ship readable and quotable by AI engines such as
ChatGPT, Gemini and Google AI Overviews, alongside classic SEO for Google. Our
SEO and AI Search service takes it further.

Q: Do you redesign existing websites?
A: Yes, often. Every redesign starts with a performance and search review, so
improvements are measured rather than guessed. We keep what already works.
Every old address is redirected so your rankings survive the move, and we
track traffic and enquiries before and after launch.


### E-commerce Development
URL: https://digitechnique.in/services/ecommerce-development/
UPI handled 2,407 crore payments worth ₹29.37 lakh crore in September 2026
(NPCI). The shoppers and the payment habits are already there, so the gains
come from converting more visitors, growing basket sizes, cutting failed COD
deliveries and winning repeat orders. That comes down to the details: load
time, product data, delivery options, checkout friction, trust signals and the
second purchase.

Frequently asked:
Q: What is e-commerce development?
A: E-commerce development is the design, building and launch of an online store,
including the product catalogue, checkout and payments, delivery and COD, GST
invoicing, links to marketplaces, stock and accounting systems, and the search
and AI readiness that brings customers to it.

Q: Which e-commerce platform is best?
A: It depends on your catalogue, margins and plans. Shopify wins on speed and
simplicity, WooCommerce on flexibility and ownership, headless on scale and
unusual requirements. We recommend one once we understand your numbers, and we
build all three. Whichever you choose, the store, domain and accounts are set
up in your name.

Q: How is an online store priced?
A: With a fixed, itemised quote in rupees after discovery, with any GST shown
separately, paid in milestones as you approve the work. Platform fees, apps,
payment gateway charges and hosting are listed separately with estimated
monthly costs, so the running cost of the store is clear before you commit.

Q: Can you add UPI, COD and EMI?
A: Yes. UPI, cards, net banking and wallets come through your payment gateway,
such as Razorpay, Cashfree or PayU. EMI and pay later come from RBI-regulated
lenders through the same gateway. COD is set up with your shipping partner,
with a check on WhatsApp or SMS before dispatch to cut failed deliveries.

Q: Can you connect our store to Amazon, Flipkart or ONDC?
A: Yes. We sync stock, prices and orders between your own store and Amazon,
Flipkart, Meesho or an ONDC seller app, through their APIs or an approved
connector, so one sale updates stock everywhere. We build and look after the
links; day-to-day listing work stays with your team or your marketplace
partner.

Q: What changes under the 2027 e-commerce rules?
A: As reported, the Consumer Protection (E-Commerce) Amendment Rules 2026 apply
from 1 January 2027. They include showing the lowest price of the last 30 days
beside any discount, labelling sponsored listings clearly and a yearly
self-audit for dark patterns. We build the store changes, and your lawyer
confirms which duties apply to your business.

Q: Can you migrate our store without losing search rankings?
A: Yes. Redirect mapping, data checks and a staged switchover are standard in our
migration checklist, refined over sixteen years of platform moves. Customers,
orders and reviews come across with the catalogue, and rankings are tracked
before and after, so nothing slips unnoticed.


### WhatsApp Business API and Marketing
URL: https://digitechnique.in/services/whatsapp-business-api/
Your customers already message businesses every week. A 2025 Kantar study
cited by Meta found that 91 per cent of online adults in India chat with a
business every week (Meta, May 2026). Meta says WhatsApp is central to that.
The WhatsApp Business API lets a growing business answer those chats as a
team, send order and delivery updates automatically, run campaigns to people
who opted in and take UPI payments inside the chat.

Frequently asked:
Q: What is the WhatsApp Business API?
A: The WhatsApp Business API, which Meta now calls the WhatsApp Business
Platform, lets a business connect WhatsApp to its own software. Several staff
can answer from one number, messages go out automatically from your store or
CRM, and approved templates reach customers who opted in. Meta charges for
each delivered template message.

Q: Do I need it if I use the WhatsApp Business app?
A: Not always. If one owner answers chats on one phone, the free app may be
enough, and since 14 May 2026 eligible Indian small businesses can use Meta's
Business AI inside it. You need the API when several staff share a number,
when messages must go out from your store, CRM or Tally, or when volumes grow.

Q: Will my number get blocked?
A: We cannot promise it never will, and nobody honest can. Meta rates every
number on how customers react, and numbers that collect many blocks and
reports can be limited or banned. We message only people who opted in, keep
campaigns relevant and capped, give a clear way to stop and check your quality
rating after every send.

Q: How is it priced?
A: Our set-up and integration work comes as a fixed, itemised quote in rupees,
with any GST shown separately, paid in milestones. Meta's charges for
delivered template messages are passed through at cost and shown separately,
estimated from your real volumes. Ongoing campaign management, if you want it,
is quoted separately in the same way.

Q: Can it connect to my Shopify or Tally?
A: Yes. We connect WhatsApp to Shopify, WooCommerce, CRMs such as Zoho CRM,
HubSpot or LeadSquared, and Tally Prime or Zoho Books, through their APIs or
connectors. An order, dispatch, invoice or due date can then send the right
message on its own, and the customer's reply lands where your team already
works.

Q: Do we have to move to rupee billing?
A: Possibly. Meta's pricing page says eligible businesses billed in India must
move their WhatsApp Business Accounts to rupee billing by 31 December 2026.
From 1 January 2027, Meta will stop delivering messages from eligible accounts
still billed in another currency. We can check whether your account is
affected and help with the move.

Q: Do you send bulk WhatsApp messages?
A: Not in the way the phrase is usually sold. Bulk WhatsApp tools that send to
bought or scraped lists break Meta's rules and get numbers banned. We send
campaigns only through Meta's official platform, only to people who opted in,
and within Meta's limits and quality rules, which protects your number and
your name.


### SEO and AI Search
URL: https://digitechnique.in/services/seo-ai-search/
Search in India has changed shape. Google still handles nearly 97 per cent of
searches (StatCounter, September 2026), but it now answers many questions
itself. AI Overviews reached India in August 2024 in English and Hindi, and AI
Mode now works in English, Hindi and seven more Indian languages, including
Tamil, Telugu and Bengali (Google, October 2025). India also has 10 crore
weekly ChatGPT users (OpenAI, February 2026). If those answers do not mention
you, you are invisible at the moment someone decides.

Frequently asked:
Q: What is SEO and AI search?
A: SEO and AI search is the work of helping people find your business on Google
and in AI answers. It covers classic SEO, local SEO and your Google Business
Profile, and GEO (generative engine optimisation), which helps AI tools such
as Google AI Overviews, AI Mode, ChatGPT and Gemini describe and recommend
your business accurately.

Q: What is GEO (generative engine optimisation)?
A: GEO is the practice of structuring content and building brand authority so
that AI systems such as ChatGPT, Claude, Gemini, Perplexity and Google AI
Overviews mention and recommend your business in the answers they generate.
Some agencies call it AI SEO or LLM SEO. It sits alongside classic SEO rather
than replacing it.

Q: Does GEO hurt our normal SEO?
A: No. The clear structure, factual content and consistent business details that
AI engines reward also help classic rankings. Google handles nearly 97 per
cent of searches in India (StatCounter, September 2026), so we never trade
your search rankings for AI mentions. Both layers are planned and measured
together.

Q: Can you help with our Google reviews?
A: Yes, honestly. We set up a simple request by WhatsApp, SMS or email that goes
to every customer after a sale or visit, and help you reply to every review.
We never write, buy, filter or hide reviews, because that breaks Google's
rules and India's standard for online reviews, IS 19000:2022.

Q: How do you measure AI search results?
A: We track whether your business is mentioned for the questions your buyers ask,
in each language that matters to you, in what position and with what tone,
across each major AI engine every month. AI answers can change each time, so
we report trends over months, alongside SEO and enquiry data.

Q: How long until we see results?
A: Technical fixes, Google Business Profile updates and answer-box wins often
show within weeks. Rankings and your share of mentions across AI engines build
over three to six months as content and trust signals spread. Either way, the
monthly report shows movement, and it says plainly when something is not
working.

Q: How is SEO and AI search priced?
A: As a monthly programme after a free audit, quoted in rupees with any GST shown
separately, and with no long lock-in. The audit shows where you stand against
competitors, and the proposal sets out the work for each month and the numbers
we will report on, so you know exactly what you are paying for.


### Performance Marketing
URL: https://digitechnique.in/services/performance-marketing/
Performance marketing is digital marketing that is judged on results:
enquiries, sales and what each one cost. We run Google Ads, Meta Ads and
click-to-WhatsApp ads, build the landing pages, set up the tracking and send
every lead into your CRM. Then we report in leads and sales, not impressions.

Frequently asked:
Q: What is performance marketing?
A: Performance marketing is digital marketing that is paid for and judged on
measurable results, such as leads, sales or app installs, rather than reach.
In practice it means Google Ads, Meta Ads and click-to-WhatsApp ads, landing
pages built to convert, and tracking that ties every rupee of spend to an
enquiry or a sale.

Q: What budget do we need?
A: The strategy sprint works out the honest minimum budget for your market and
goals, including ad spend, before you commit to anything. If a budget is too
small to work, we say so plainly. We would rather tell you up front than take
a fee for a campaign that cannot succeed.

Q: How is this different from a normal digital marketing agency?
A: One team owns your whole funnel: the ads, the landing pages, the tracking, the
WhatsApp flow and the link into your CRM. When something underperforms, we fix
the actual cause, whether that is the ad, the page or the follow-up, instead
of writing a slide about it.

Q: Do you run click-to-WhatsApp ads?
A: Yes. Click-to-WhatsApp ads on Facebook and Instagram open a chat with your
business instead of a form. We set up the ads, the replies, the handover to
your team and the tracking from ad to sale. Our WhatsApp Business API service
covers campaigns to customers who already know you.

Q: Do you follow Indian advertising rules?
A: Yes. Ads follow the ASCI code and the CCPA guidelines on misleading
advertisements and endorsements (2022), business SMS follows TRAI's DLT rules,
WhatsApp marketing goes only to people who opted in, and a person checks every
AI-generated asset before it runs. You stay responsible for your ads, so we
make sure they stand up.

Q: How soon will we see results?
A: Paid campaigns produce data within days and usually improve within weeks, once
tracking is in place. Your monthly report shows leads, sales and cost per sale
side by side with what we changed and what we plan to change next, so you
always know what your money is doing.

Q: Are we locked into a long contract?
A: No. Marketing runs month to month after the initial strategy sprint, quoted in
rupees with any GST shown separately. We keep clients by delivering results,
not by holding them to paper, and some have stayed with us for more than ten
years.


### AI Consulting and Readiness
URL: https://digitechnique.in/services/ai-consulting/
Most Indian businesses know they should be doing something with AI, and most
are not sure what. Our AI consulting starts with a short readiness assessment
that answers that in plain words: which of your tasks AI can do well, which
tools to buy, what is worth building, what it would cost to run and what has
to be in place first. Then we prove the best idea with a fixed-price pilot.

Frequently asked:
Q: What is AI consulting?
A: AI consulting is expert help to decide where artificial intelligence will save
time or money in a business and how to adopt it safely. It usually covers a
readiness assessment, a shortlist of uses, an AI policy and staff training,
and often ends with a small pilot that proves the best idea before a bigger
build.

Q: What is an AI readiness assessment?
A: An AI readiness assessment is a short review of a business that finds where
artificial intelligence can save time or money, checks whether the data and
systems are ready for it, identifies the risks to manage and recommends which
tools to buy or build first. It ends with a written, prioritised plan.

Q: Do we need AI at all?
A: Perhaps not yet, and the assessment will say so. Some businesses get most of
the benefit from tools they already pay for, such as Microsoft 365 Copilot,
Gemini in Google Workspace or a ChatGPT business account, used well. Others
have one process where a custom build pays back quickly. The point is to find
out before you spend.

Q: Is it safe to let staff use ChatGPT?
A: It can be, with the right set-up. The main providers' business plans keep your
data out of model training by default, but free personal accounts can work
differently. The policy we write sets out which tools and settings are
allowed, and what information must never be pasted in.

Q: What is a fixed-price AI pilot?
A: A small, working version of one AI use case, built on your real data over a
set number of weeks for a price agreed in writing. Success measures are agreed
before it starts. At the end you get the results and a plan for production, or
an honest recommendation to stop.

Q: Can you train our staff to use AI?
A: Yes. Training is built around your own tasks and tools, in short practical
sessions, and covers what AI is good at, where it goes wrong and how to check
its work. It is part of the assessment or can be booked on its own.

Q: How is AI consulting priced?
A: The assessment has a fixed, itemised quote in rupees, agreed in writing before
it starts, with any GST shown separately. The pilot gets its own fixed quote
once we know what it involves, paid in milestones. Anything larger is quoted
separately, and you keep the findings, the policy and the plan whatever you
decide.


### Discovery and Scoping
URL: https://digitechnique.in/services/discovery/
Most projects that go over budget were never properly scoped. Discovery fixes
that. Over a short, agreed period, a senior engineer works through your goals,
users, risks and systems, prototypes the riskiest part and turns it all into a
written scope with a timeline and a fixed quote in rupees.

Frequently asked:
Q: What is a discovery phase in software development?
A: A discovery phase is a short piece of work before a build that establishes
what should be built and why: the goals, users, risks, systems and costs. It
ends with a written scope, a timeline and a fixed quote, so the build itself
starts from facts rather than assumptions.

Q: Is discovery the same as the free consultation?
A: No. The free 30-minute call is a conversation about whether we can help.
Discovery is the detailed work that follows, agreed in writing before it
starts, where a senior engineer works through your project and produces
documents you keep. It ends with a fixed quote for the build.

Q: How long does discovery take?
A: Usually one to two weeks for a typical website, app or custom system, and
longer for complex platforms or regulated work. What discovery covers and how
long it takes are agreed in writing before it starts, and you see the work in
progress on a shared board.

Q: Do we have to build with you afterwards?
A: No. You own the brief, the risk register, the architecture outline and the
prototype. Many clients do carry on with us, because the team that scoped the
work knows it best, but there is no obligation. Any competent team can build
from what discovery produces.

Q: What do you need from us during discovery?
A: A decision-maker for the kick-off and the final walk-through, access to the
people who will use the system and a look at the tools and data you already
have. Most clients spend a few hours on it in total, mostly on video calls.


### Support and AMC
URL: https://digitechnique.in/services/amc-support/
Software does not stay finished. Operating systems update, plugins age,
security holes are found, and the way your business works keeps changing. An
AMC (annual maintenance contract) or a monthly care plan means someone senior
keeps your website, app or system secure, working and improving, and answers
when something breaks.

Frequently asked:
Q: What is an AMC for a website or app?
A: An AMC, or annual maintenance contract, is a yearly agreement to keep a
website, app or system secure and working after launch. It usually covers
security updates, monitoring, tested backups, bug fixes and small changes,
with agreed response times. A monthly care plan covers the same work, paid
month by month.

Q: Monthly plan or annual AMC: which is better?
A: An annual AMC suits businesses that budget yearly and want one agreement for
the year. A monthly plan suits those who want to start small or may change
systems soon. The cover can be the same either way. We set out both in writing
after the health check, so you can compare them.

Q: What response times do you offer?
A: They are set in a written service schedule for each client, because a brochure
website and a system your staff use all day need different cover. The schedule
states how to report an issue, how quickly we respond to and fix each level of
problem, and whether cover outside Indian business hours (IST) is included.

Q: Can you help us with the CERT-In rules?
A: We set up what the CERT-In directions of April 2022 expect from your systems:
logs kept for 180 days in India, clocks in sync and a checklist for reporting
incidents within 6 hours. We cannot make you compliant on our own, and we are
not an empanelled auditor, but we help you prepare for one.

Q: Can you support software you did not build?
A: Yes. We start with a code and hosting review and give you an honest written
report of what we found, including anything urgent. If the previous work is
sound, we say so. Then we fix the priorities and take over day-to-day support.

Q: Our developer has disappeared. Can you help?
A: Yes. We help you regain access to your domain, hosting, code and accounts.
That usually means you, as the account owner, contacting the domain registrar
and hosting company, with our help. Then we document the system and put
everything in your name. Our Project Rescue service covers the bigger cases.

Q: How are AMC and support plans priced?
A: Monthly or yearly, in rupees, with any GST shown separately, based on what the
system needs: how critical it is, how often it changes and how many hours of
improvements you want. You get a written quote and service schedule after the
health check, and monthly plans have no long lock-in.


### Project Rescue
URL: https://digitechnique.in/services/project-rescue/
Projects stall for familiar reasons: a freelancer who went quiet, an agency
that stopped replying after the advance, a codebase nobody can deploy or an
AI-built prototype that worked in the demo and failed with real users. You
have already spent money, and you need someone to tell you plainly what it is
worth.

Frequently asked:
Q: What is software project rescue?
A: Software project rescue is taking over a build that has stalled, failed or
been abandoned: securing access to the code and accounts, auditing what
exists, deciding what to keep, repair or rebuild, and then stabilising and
finishing the product. It often starts after a developer or agency has stopped
replying.

Q: Will you just tell us to start again?
A: Only if that is genuinely the cheapest route to a working product, and the
audit shows you why. More often, parts of the existing work are sound and
worth keeping. Each recommendation comes with its reasoning and its cost, so
you decide.

Q: Can you fix an app built with AI coding tools?
A: Yes. Prototypes made with AI app builders are a fast way to test an idea, but
they often lack proper security, data design, testing and hosting. We keep
what works, rebuild the weak foundations and give you a product that can
handle real users.

Q: Our previous developer still has the logins. What can we do?
A: Start with what you can prove: invoices, payment records and emails showing
the domain and hosting were bought for your business. We help you work with
the domain registrar, hosting company and app stores to regain control, and
move everything into your name.

Q: Do we own the code the previous team wrote?
A: Not automatically. Under the Copyright Act 1957, copyright stays with the
author unless it was assigned to you in writing and signed. Check your
contract for an IP assignment clause, and for how long and where it applies.
If there is none, take legal advice and ask the previous developer to sign an
assignment.


### Fractional CTO
URL: https://digitechnique.in/services/fractional-cto/
Many Indian startups and growing businesses need a CTO's judgement long before
they can justify a CTO's salary. A senior technology leader is one of the
hardest and most expensive hires a young company makes, and one wrong call on
a platform, a supplier or the architecture can cost a year.

Frequently asked:
Q: What is a fractional CTO?
A: A fractional CTO, also called a virtual CTO, is a senior technology leader who
works for a business part-time, often a few days a month, taking
responsibility for the technology strategy, architecture, suppliers and
engineering hiring, without the cost of a full-time executive.

Q: Is a virtual CTO the same as a fractional CTO?
A: Yes, in practice. Both terms mean a senior technology leader who works with
you part-time rather than as a full-time employee. We use them for the same
service: an agreed number of days a month, plus help with urgent decisions,
set out in writing and running month to month.

Q: When does a business need a fractional CTO?
A: Typically when technology decisions start to carry real risk: choosing a
platform, managing an agency, preparing for investment, hiring the first
engineers or adding AI to products. If those decisions are being made without
senior technical input, a fractional CTO usually pays for itself.

Q: Can our fractional CTO also manage your developers?
A: Yes, and they can manage other suppliers too. If we also build for you, the
arrangement is set out openly in writing, and you can always ask for an
independent second opinion. Many clients use a fractional CTO precisely to
hold any development partner, including us, to account.

Q: Can you prepare us for technical due diligence?
A: Yes. We check that IP has been assigned to your company in writing by everyone
who wrote code, as the Copyright Act 1957 requires, review open-source
licences, fix basic security and documentation gaps, and prepare a clear
account of your architecture. Investors' lawyers ask about all of these.

Q: How is a fractional CTO priced?
A: As a monthly arrangement in rupees, with any GST shown separately, based on
the number of days and the level of availability you need. You get a written
proposal after a first conversation, and it runs month to month, so it can
grow, shrink or stop as your needs change.


### Hire Dedicated Developers
URL: https://digitechnique.in/services/hire-dedicated-developers/
Hiring a senior engineer can take months once you count the search, the
interviews and the notice period, and a wrong hire costs even more. Meanwhile
the roadmap does not wait.

Frequently asked:
Q: What does it mean to hire dedicated developers?
A: Hiring dedicated developers means engineers from a development company work on
one client's product, full-time or part-time, month to month, as part of that
client's team and using the client's tools and processes. It adds senior
capacity without the time and cost of recruiting.

Q: How is this different from hiring a freelancer?
A: You get senior engineers backed by a company, with code review, cover when
someone is on leave and a senior lead keeping standards high. If an engineer
is not the right fit, we replace them, rather than you starting a new search.

Q: Who owns the code our dedicated developers write?
A: You do. Code is committed to your repository from day one, and our contract
assigns the copyright to your company in writing and signed, which the
Copyright Act 1957 requires for an assignment to be valid. Nothing is held in
our accounts, so there is nothing to hand back.

Q: How quickly can a developer start?
A: Once we have agreed the profile and you have met the proposed engineers,
onboarding can start straight away. Week one covers access, the codebase
walk-through and a first real task. We confirm the start date in writing when
you approve the match.

Q: How is it priced?
A: Monthly, in rupees, per engineer, with any GST shown separately, based on
seniority and the time committed. You get a written proposal before anything
starts, and the arrangement runs month to month, so you can scale it up or
down, or end it with notice.


## Government and public sector details
URL: https://digitechnique.in/government/
We build websites, citizen portals, mobile apps, chatbots in Indian languages,
voice helplines and AI automation for ministries, departments, PSUs, municipal
bodies, universities and autonomous institutions. Every build follows GIGW
3.0, is ready for STQC certification and a security audit by a CERT-In
empanelled auditor, and keeps data hosted in India.

## Industry details

### Healthcare and health tech
URL: https://digitechnique.in/industries/healthcare/
For: Hospitals, clinics, labs and health tech startups
Apps, portals and AI for Indian hospitals, clinics, labs and health startups,
built with ABDM, the DPDP Act, telemedicine and NMC rules in mind.
Q: Can you integrate our software with ABDM?
A: Yes. We build ABHA creation and verification, record linking and the consent
flows ABDM needs, then test them in ABDM's sandbox. The National Health
Authority decides when your system joins the live network, so we plan for its
checks rather than promise a date. Linked records may also qualify for the
Digital Health Incentive Scheme.
Q: Is our health app a medical device?
A: It depends on its intended purpose. Under CDSCO's July 2026 guidance, software
with a medical purpose, such as diagnosis or monitoring, can be a medical
device. General wellness and fitness apps are outside scope. We flag the
question early in discovery. Confirm the position with a regulatory specialist
before you launch.
Q: Can our hospital website show patient reviews?
A: Not as promotion. The NMC guidelines of 6 October 2026 bar patient
testimonials, paid or fake reviews and before-and-after images in the
publicity of doctors and hospitals. Your website can show factual details such
as qualifications, registration numbers, departments, facilities and fees. We
build pages that make those facts easy to find.
Q: Where will patient data be stored?
A: In Indian cloud regions, such as AWS Mumbai or Hyderabad, Azure Pune or Google
Cloud Mumbai, when your data must stay in India. Access is limited by role and
logged. We name every provider, including any AI service, in a Data Processing
Addendum you sign before work starts.
Q: Do the DPDP Act duties apply to us yet?
A: Most of them start in May 2027, 18 months after the DPDP Rules were notified
in November 2025. Building consent notices, security safeguards and breach
alerts into a new system now costs far less than adding them later. CERT-In's
6-hour incident reporting already applies today. Take advice from your lawyer
on your position.

### Financial services and fintech
URL: https://digitechnique.in/industries/financial-services/
For: Lenders, fintechs, brokers and insurers
Loan apps, Video KYC, payments and portals for Indian NBFCs, fintechs, brokers
and insurers, built with RBI, SEBI and IRDAI rules in mind.
Q: Are you regulated by RBI or SEBI?
A: No. We are a software and AI development company, not a regulated entity, and
we do not lend, advise or handle client money. We build the apps and systems
you use to meet your duties. Your compliance officer and board keep
responsibility for them, as the RBI, SEBI and IRDAI rules expect.
Q: Can you build a loan app that follows RBI's digital lending rules?
A: Yes. We build the Key Fact Statement, a cooling-off exit, explicit consent
screens with an audit trail and direct repayment to your bank account. The app
does not read contacts, files or call logs, and data stays on servers in
India. Your compliance team signs off the final flows before launch.
Q: Will you accept our outsourcing and audit clauses?
A: Yes. RBI's outsourcing directions of November 2025 expect NBFCs to audit their
technology service providers, and RBI can inspect those arrangements. We
accept audit, access and confidentiality clauses, keep documentation up to
date and support your auditors. You get a Data Processing Addendum before any
work starts.
Q: Can you integrate the Account Aggregator framework?
A: Yes, through an RBI-registered Account Aggregator as your partner. Customers
approve each request through a consent artefact that sets the purpose, the
data and when consent expires. The aggregator cannot keep the data it passes
on. We design your consent screens, data handling and deletion around those
terms.

### Law firms and CA firms
URL: https://digitechnique.in/industries/legal-ca-firms/
For: Law firms and chartered accountants
Websites, client portals and AI tools for Indian law firms and CA firms, built
with Bar Council Rule 36, ICAI website rules, DPDP and GST in mind.
Q: Can a law firm in India have a website?
A: Yes, within limits. Bar Council of India Rule 36 bars advertising and
soliciting work. A 2008 proviso allows a website with set details: name,
contact details, enrolment, Bar Council, Bar Association, qualifications and
areas of practice. We build sites that stay within that list. Your partners
approve the final content.
Q: What can a CA firm put on its website?
A: More than before. ICAI's revised Code of Ethics came into force on 1 April
2026. It relaxed the advertisement and website rules, including push
communication for services not exclusive to CAs. Some limits remain, so we
check content against ICAI's current guidelines. Your partners approve the
final text before anything goes live.
Q: Can you connect our practice software to Tally and Zoho?
A: Yes. We pull ledgers, invoices and GST data from Tally Prime and Zoho Books
into one place, then build reconciliation reports, reminders and client
dashboards. For clients with turnover of ₹10 crore or more, we can flag
e-invoices close to the 30-day reporting limit, so fewer get rejected at the
portal.
Q: Is it safe to use AI with client files?
A: It can be, with the right set-up. Use AI providers whose business terms rule
out training on your data. Limit access by matter or client, and keep a person
reviewing anything sent to a client. We name every AI provider in the Data
Processing Addendum. Your duty of confidentiality stays with your firm.

### NGOs and non-profits
URL: https://digitechnique.in/industries/ngos/
For: Non-profits, trusts and societies
Donation pages, donor CRMs and reports for Indian NGOs, trusts and Section 8
companies, built with FCRA, Form 113 and 114, CSR and DPDP rules in mind.
Q: Can you build a donation page that takes UPI?
A: Yes. We build donation pages with UPI, cards and net banking through gateways
such as Razorpay, Cashfree or PayU, plus monthly giving through UPI AutoPay.
Each gift is recorded with the details your receipts and Form 113 statement
need. Foreign donations get their own route, as the FCRA requires.
Q: What changed for donation receipts in 2026?
A: The Income-tax Act, 2025 replaced the 1961 Act from 1 April 2026. Form 10BD is
now Form 113, the yearly statement of donations, and Form 10BE is now Form
114, the certificate donors use. The donor details you collect stay much the
same. Check filing dates and wording with your CA.
Q: Do you work with small NGOs?
A: Yes. Many of the most useful changes are small: a faster donation page, a
clean donor list or one automated report for a CSR partner. You get a fixed,
itemised quote in rupees before any work starts, with GST shown separately, so
you know the cost before you commit.
Q: How do you handle donor data?
A: We collect only what each purpose needs and show a clear consent notice.
Withdrawing consent is as easy as giving it, as the DPDP Act requires. Data
can be hosted in Indian cloud regions, with access limited by role. Every
provider is named in a Data Processing Addendum you sign before work starts.

### Education and edtech
URL: https://digitechnique.in/industries/education/
For: Schools, colleges, coaching institutes and edtech companies
Learning apps, school systems and coaching platforms for Indian education,
built with the DPDP rules on children's data, coaching rules and UGC rules in
mind.
Q: Do we need parental consent for students under 18?
A: Yes, in most cases. The DPDP Act treats anyone under 18 as a child and needs a
parent's verifiable consent before you process their data. Schools and
colleges have a narrow exemption for tracking needed for education or safety.
The main duties start in May 2027, so build consent into new systems now.
Q: Can our coaching ads show toppers and selection numbers?
A: Only if the claims are true and complete. Under the CCPA's 2024 guidelines, an
ad that shows a successful student must also state their rank, the course they
took and whether it was paid. It needs the student's written consent, taken
after selection. Claims of guaranteed selection or jobs are banned. We build
result pages around those rules.
Q: Can an edtech company sell online degrees?
A: Only with a university that UGC has recognised or entitled for that online or
distance programme. UGC publishes these lists on its DEB portal, programme by
programme. We can build your platform and admissions flow, but check the
university's status for each programme before you market it.
Q: Is our students' data safe with you?
A: We build with role-based access, audit logs and data minimisation, and host in
Indian cloud regions where data must stay in India. We sign a Data Processing
Addendum before work starts and name every provider in it. Decisions about
students stay with your staff. The system records those decisions but does not
make them.

### Recruitment and staffing
URL: https://digitechnique.in/industries/recruitment/
For: Recruitment and staffing firms
Applicant tracking, staffing payroll and candidate outreach for Indian
recruitment firms, built around the Labour Codes, the DPDP Act and TRAI rules.
Q: Can you connect our ATS to Naukri, LinkedIn and Indeed?
A: Yes, through the integration, feed or export each portal offers on your plan.
We do not scrape portals, because it breaks their terms and stops working
without warning. Applications land in one place, duplicates are merged, and
every candidate record shows where it came from and what consent was given.
Q: What do the Labour Codes change for staffing software?
A: Every worker needs an appointment letter, minimum wages apply to all, and
fixed-term staff get equal benefits. The principal employer must also provide
social security to contract workers. Your software should issue letters, track
wages and keep PF and ESI records for each client site. State rules differ, so
check yours.
Q: Can we use WhatsApp to reach candidates?
A: Yes, through the WhatsApp Business Platform, once the candidate has opted in.
WhatsApp's own policy requires that permission and says you must honour every
opt-out. We store when and how each candidate agreed, use approved message
templates and stop messages as soon as someone asks.
Q: Can you help stop fake job offers that use our name?
A: We can make them easier to spot. We build a page where candidates can check
your recruiters, official numbers and email domains. We set up email
authentication, so scammers find it harder to send mail as you. We also add a
simple way for candidates to report a fake offer to your team.
Q: When do the DPDP duties start for candidate data?
A: The DPDP Rules were notified in November 2025 with an 18-month phase-in, so
most business duties are due from May 2027. That covers consent notices,
security, breach alerts and data requests. We build these into your ATS now,
so you are ready before the deadline instead of rushing later.

### Real estate
URL: https://digitechnique.in/industries/real-estate/
For: Real estate developers, builders and brokers
Lead CRMs, channel partner portals and site-visit booking for Indian
developers and brokers, built around RERA ad rules, TRAI rules and the DPDP
Act.
Q: Can you add our RERA number and QR code to every ad automatically?
A: Yes. We build ad, brochure and landing page templates that pull the
registration number, the authority's website and, for Maharashtra projects,
the QR code from one project record. Nothing can be published with those
fields empty. Your team still checks the final ad, and we keep a copy of what
went out.
Q: Can you bring all our portal leads into one CRM?
A: Yes. Most portals offer lead feeds, email alerts or exports to paying
advertisers, and we connect to whichever your plan includes. Leads from
99acres, MagicBricks, Housing.com, Google and Meta ads and your website land
in one place, with duplicates merged and the first source kept for reporting.
Q: What changed for follow-up calls and messages in September 2026?
A: TRAI's amendment of 18 September 2026 allows messages based on a buyer's
enquiry for only seven days, and the enquiry must be kept on record.
Auto-dialled or AI voice calls must be declared to the telecom operator first.
We log each enquiry and stop automated follow-ups when the window closes.
Q: Can you build a channel partner portal?
A: Yes. Brokers sign up with their RERA agent registration number, register
leads, book site visits and track commission. Clear lead ownership rules stop
disputes over who brought the buyer. Developers see every partner's pipeline,
and each partner sees only their own buyers and payouts.

### Hospitality and food
URL: https://digitechnique.in/industries/hospitality/
For: Hotels, restaurants and food businesses
Booking engines, online ordering and billing for Indian hotels, homestays and
restaurants, built around the 2025 GST rates, FSSAI and CCPA rules.
Q: Which GST rate should our booking engine charge?
A: Since 22 September 2025, rooms priced at ₹7,500 or less per day attract 5
per cent GST without input tax credit. Rooms above that attract 18 per cent
with credit. We set the rate by room price, so a seasonal price change moves
the tax too. Your CA confirms the setup before launch.
Q: Can our billing software add a service charge?
A: Only as an optional line the guest chooses. CCPA guidelines bar adding it
automatically or by default, and the Delhi High Court upheld them in March
2025. In July 2026 the CCPA ordered a café chain to change its billing
software. We build bills where service charge stays off unless the guest adds
it.
Q: Can you help us take more direct bookings?
A: Yes. A fast booking engine on your website and Google Business Profile,
WhatsApp enquiries with opt-in and offers for returning guests all help. We
connect it to your channel manager, so bookings from travel sites such as
MakeMyTrip and your direct bookings share one calendar. We cannot promise how
many guests will choose to book direct.
Q: Do homestays need to report foreign guests?
A: Yes. Under the Immigration and Foreigners Act, 2025, every place that houses a
foreign guest must upload the guest's details in a C form within 24 hours of
arrival. That includes homestays and private homes. We build check-in forms
that capture these details and remind your team before the deadline.

### Manufacturing
URL: https://digitechnique.in/industries/manufacturing/
For: Manufacturers and industrial suppliers
Tally and ERP integration, dealer portals and supplier payment tracking for
Indian manufacturers, built around GST e-invoicing, the MSMED Act and BIS
rules.
Q: Can you connect Tally to our production and sales systems?
A: Yes. We link Tally Prime, Zoho Books, Busy or your ERP with order, stock and
production data. Invoices, e-invoices and e-way bills then come from one
source, and nobody retypes them. We start with a short audit of your current
systems, and Tally stays your books if your CA prefers it.
Q: How does the 45-day rule affect our tax?
A: The MSMED Act time limit for paying a micro or small supplier can never be
more than 45 days. If you pay after it, you can deduct that expense only in
the year you actually pay. Under the Income-tax Act, 2025 this is section
37(2)(g). We build alerts that flag invoices before they cross the limit.
Q: Can you build a portal for our dealers and distributors?
A: Yes. Dealers log in on the web or an Android app to see prices, schemes, stock
and credit limits, place orders and track delivery. Orders go straight into
your ERP or Tally, and your sales team sees each dealer's orders, payments and
outstanding amounts in one place.
Q: Our product needs a BIS mark. Can software help?
A: Software cannot get you a BIS licence, but it can keep the records BIS and
your customers ask for. We build systems for test results, batch and lot
records, licence renewal dates and complaint handling. Your quality team can
then show what was tested, when and by whom.

### Retail and e-commerce
URL: https://digitechnique.in/industries/retail-ecommerce/
For: Retailers, brands and online sellers
Online stores, checkouts and marketplace tools for Indian D2C brands and
sellers, built for the 2026 e-commerce rules, dark pattern rules, UPI and COD.
Q: What do the January 2027 e-commerce rules mean for our sale banners?
A: When you announce a discount, you must show the prior price, which the rules
define as the lowest price in the 30 days before the announcement. We store
your price history and work out the prior price automatically, so every banner
and product page shows the right figure without manual checks.
Q: Which checkout designs count as dark patterns?
A: The CCPA lists 13, including false urgency, basket sneaking, confirm shaming,
subscription traps and drip pricing. A pre-ticked add-on or a fake countdown
timer can be enough. We review your store against the list, fix what we find
and give you a checklist for the yearly self-audit due from 2027.
Q: Can you reduce our COD returns?
A: We can help. COD orders confirmed on WhatsApp, address checks at checkout,
prepaid offers through UPI and clear delivery dates often reduce
return-to-origin orders. We track RTO by PIN code and courier, so you can see
what works. We cannot promise a fixed drop in returns.
Q: Can you sync our store with Amazon, Flipkart and ONDC?
A: Yes. We keep one catalogue and one stock count across your store and the
marketplaces you sell on, using their seller tools or approved partners. That
stops overselling. Listings carry the seller details and country of origin
that the e-commerce rules ask for.

## Guide summaries

### How to choose a software or app development company in India: what to check before you pay an advance.
URL: https://digitechnique.in/insights/choosing-a-software-company-india/
Published: 2026-10-15
Most problems with a software project start before any code is written: a
vague scope, a large advance and accounts in the developer's name. These are
the checks to make before you sign, whether you hire a company or a
freelancer.
Q: How much advance should I pay a software development company?
A: Keep it small and tie the rest to milestones you can see working, such as an
approved design, a first working version and the live launch. A large advance
before any visible work gives you the least protection. Agree the payment
schedule in the contract, with what you receive at each stage.
Q: Do I own the code if I paid for it?
A: Not automatically. Under the Copyright Act, 1957, a freelancer or development
company owns the code it writes until it assigns the copyright to you in a
written document it signs. Make sure your contract includes that assignment,
for the full term of copyright and in every country, not just India.
Q: Should the domain and hosting be in my name or the developer's?
A: In your company's name, always. Register the domain with your company as the
registrant, open the hosting, cloud and app store accounts yourself, and give
the developer access. If a developer holds these accounts, moving away from
them later can be slow, costly or, in some cases, impossible.
Q: Is a freelancer cheaper than a software company?
A: The hourly rate is often lower, but compare the whole job: planning, design,
testing, security, documentation, handover and support. Ask each option to
list in writing what is not included. For a product your business depends on,
also ask what happens if the one person you rely on becomes unavailable.
Q: Do I need an NDA before sharing my app idea?
A: It is sensible if you are sharing detailed plans, data or business
information. A short mutual NDA is usually enough at the early stage. Remember
that an NDA only covers confidentiality. Ownership of the code needs a
separate written assignment of copyright in the main contract.
Q: What should a software development contract include?
A: A written scope, a fixed price or a clear pricing method, how changes are
approved, a milestone payment schedule, a signed assignment of copyright, a
list of accounts held in your name, data protection terms if personal data is
involved, support terms, and what happens to the code and accounts when the
work ends.

### Who owns the code? What Indian businesses should check before they pay a developer.
URL: https://digitechnique.in/insights/who-owns-the-code/
Published: 2026-10-15
Paying for software does not make it yours. Under the Copyright Act, 1957, the
person or company that writes the code owns it until they assign it to you in
a signed document. Here is what the Act says, what investors check and the
paperwork that protects you.
Q: Do I own code I paid a freelancer to write?
A: Not automatically. Under the Copyright Act, 1957, the freelancer is the author
and the first owner of the code. You become the owner only when they assign
the copyright to you in a written document they sign. Check your contract, and
ask for a signed assignment if there is none.
Q: Does code written by my employees belong to my company?
A: Generally yes. Under section 17 of the Copyright Act, an employer is the first
owner of work an employee makes in the course of employment under a contract
of service, unless they agreed otherwise. Still put a clear IP clause in
employment contracts, because investors' lawyers will check them.
Q: What happens if an assignment does not mention duration or territory?
A: The Copyright Act fills the gap in a way that rarely suits a business. If no
period is stated, the assignment is treated as lasting five years. If no
territory is stated, it is presumed to cover India only. Ask for the full term
of copyright and every country, in writing.
Q: Can I fix a missing IP assignment later?
A: Usually, yes. The developer can sign a confirmatory assignment of the work
already done. If they cannot be reached or will not sign, take legal advice on
your options. Fixing it before you raise investment or sell the business is
far easier than fixing it during due diligence.
Q: Does an NDA give me ownership of the code?
A: No. An NDA only stops the other side from sharing your confidential
information. Ownership of copyright passes only through a written, signed
assignment that identifies the work and states the rights, duration and
territory. You usually need both documents, or one contract that covers both.

### What India's DPDP Act means for your website and app: the dates, the duties and a checklist.
URL: https://digitechnique.in/insights/dpdp-act-websites-apps/
Published: 2026-10-15
India's Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025
change how every business collects and uses personal data online. Most duties
start in May 2027. Here is what they ask of your forms, cookies, CRM and
WhatsApp marketing, and what applies until then.
Q: When does the DPDP Act start applying to my business?
A: Most duties for businesses start eighteen months after the DPDP Rules were
published, in May 2027. The Data Protection Board was set up in November 2025,
and the consent manager rules start in November 2026. Until May 2027, section
43A of the IT Act and the SPDI Rules still apply. The CERT-In Directions apply
throughout.
Q: Does the DPDP Act apply to small businesses?
A: Yes. The Act applies to any business that processes digital personal data,
whatever its size, including through a contact form on a small website. The
government can exempt notified classes, including some startups, from certain
duties (section 17(3)). Do not assume an exemption applies until your lawyer
confirms a notification covers you.
Q: Do I need a cookie banner under the DPDP Act?
A: The Act does not mention cookies. But if a cookie or tag collects personal
data and no legitimate use covers it, the notice and consent rules apply. A
banner that lets people accept or refuse non-essential cookies is a simple way
to record consent. Ask your lawyer which of your cookies need it.
Q: How quickly must I report a data breach?
A: Under the DPDP Rules, from May 2027, tell affected people and the Data
Protection Board without delay, and send the Board a detailed report within 72
hours. Under the CERT-In Directions, which apply today, report listed cyber
incidents, including data breaches and data leaks, to CERT-In within 6 hours
of noticing them.
Q: What is the maximum penalty under the DPDP Act?
A: Up to ₹250 crore, for failing to take reasonable security safeguards to
prevent a personal data breach. Failing to report a breach, or breaking the
rules on children's data, can each attract up to ₹200 crore. Other breaches
of the Act or the Rules can attract up to ₹50 crore.
Q: Can I keep sending WhatsApp offers to my existing customers?
A: Only with their consent to marketing, and WhatsApp's own policy already
requires an opt-in and respect for opt-outs. For people who consented before
the Act started, the Act requires you to send them a notice as soon as
reasonably practicable. Keep records of every opt-in and make opting out easy.

### Funding a software or app project in India: what is actually available in 2026.
URL: https://digitechnique.in/insights/funding-software-projects-india/
Published: 2026-10-15
The honest picture on 15 October 2026: what is open, what is closed and what
each route can and cannot pay for, with the official source for every scheme.
Q: Is the Startup India Seed Fund Scheme open in 2026?
A: Not for new applications. The last date for startups to apply was 31 May 2026,
and the scheme's ₹945 crore corpus has been committed. It continues only to
pay startups already approved. Some websites report a new phase, so check the
official SISFS portal before you plan around it.
Q: Can I get a government grant to pay a developer to build my app?
A: Rarely. Most central support comes as equity through funds, credit guarantees,
loans, tax benefits or incubator programmes. Schemes such as SAMRIDH, GENESIS
and STPI's NGIS support selected startups through accelerators and incubators.
Your state's startup policy may offer seed grants, so check its portal and
nearby incubators.
Q: Do I need DPIIT recognition to raise money?
A: Not to raise money from angels, but it opens most central schemes: the startup
tax holiday application, the Credit Guarantee Scheme for Startups and
investment from funds backed by the Fund of Funds. Recognition is free through
the National Single Window System, and DPIIT says it has appointed no agents.
Q: Is angel tax still applicable in India?
A: No. The July 2024 Union Budget abolished the so-called angel tax for all
classes of investors, with effect from assessment year 2025-26. That covers
money raised in FY 2024-25 and later. Ask your CA how this applies to any
earlier share issues or open tax proceedings.
Q: Can a startup get a loan without collateral?
A: Yes, from lenders who use a government guarantee. The Credit Guarantee Scheme
for Startups covers loans to DPIIT-recognised startups, up to ₹20 crore per
borrower. CGTMSE covers micro and small enterprises, up to ₹10 crore. Mudra
loans go up to ₹20 lakh. You still have to repay every rupee.

## City details

### Delhi
URL: https://digitechnique.in/delhi/
Custom software, apps, online stores and AI automation for Delhi traders,
firms and brands. Senior engineers, IST hours, a fixed quote in rupees, code
you own.
Q: Do you work with businesses in Delhi?
A: Yes. We work with businesses across India, including traders, firms, brands
and institutes in Delhi, in IST. You get video calls, a shared project board
and a demo every week, with a senior engineer on every call. Call us on +91
99966 88404. You can also send a message, and we reply within one working day.
Q: Can you put our wholesale orders on WhatsApp?
A: Yes. We build ordering on the WhatsApp Business Platform: price lists, order
taking, stock checks and payment reminders. Orders flow into Tally or Zoho
Books, so nobody types them twice. We start with your busiest order flow,
measure the hours saved, and give you a fixed quote in rupees before any work
starts.
Q: What is the Delhi Credit Guarantee Scheme?
A: It is a Delhi government scheme notified in July 2026. With CGTMSE, it
guarantees bank loans of up to ₹10 crore to micro and small enterprises, so
you need little or no collateral. Loans can fund a new unit, expansion,
technology upgrades or working capital. Ask your bank, and check with your CA
first.
Q: Do you build apps for coaching institutes?
A: Yes. We build student apps, test series platforms, fee collection with UPI and
parent updates, designed for mid-range Android phones and patchy networks. We
design for the DPDP Act, including parental consent for students under 18. You
own the code, domain and app store accounts from day one.

### Gurugram
URL: https://digitechnique.in/gurugram/
Software, SaaS, apps and AI agents for Gurugram startups, corporate teams and
real estate firms. Senior engineers, IST hours and a fixed quote in rupees.
Q: Do you work with businesses in Gurugram?
A: Yes. We work with businesses across India, including startups, corporate teams
and real estate firms in Gurugram, in IST. You get video calls, a shared
project board and a demo every week, with a senior engineer on every call.
Call us on +91 99966 88404. You can also send a message, and we reply within
one working day.
Q: Can you add senior capacity to our product or GCC team?
A: Yes. Our senior engineers join your sprints for a fixed scope, follow your
code review and security rules, and write documentation as they build. You get
a fixed quote in rupees, a demo every week and the code in your repositories
from day one, so nothing depends on us when the work ends.
Q: Is there state support for Gurugram startups?
A: Yes. Under the Haryana State Startup Policy 2022, startups registered with
Startup Haryana can apply for seed grants of up to ₹10 lakh and help with
rent in an incubator or IT park. Startup Haryana also lists the incubators the
state supports in Gurugram. Check the portal for current calls, and ask your
CA about tax questions.
Q: Do you build lead systems for real estate developers?
A: Yes. We build project websites, WhatsApp follow-up and CRM dashboards that
show which campaign brought which site visit. Your RERA registration number
appears where the rules need it, and we never promise rankings. You see every
lead in one place, and the data stays in accounts you own.

### Noida
URL: https://digitechnique.in/noida/
Software, apps and AI automation for Noida manufacturers, IT firms and edtech
teams. Senior engineers, IST hours, a fixed quote in rupees and code you own.
Q: Do you work with businesses in Noida?
A: Yes. We work with businesses across India, including manufacturers, IT firms
and edtech teams in Noida and Greater Noida, in IST. You get video calls, a
shared project board and a demo every week, with a senior engineer on every
call. Call us on +91 99966 88404. You can also send a message, and we reply
within one working day.
Q: Can you connect our factory systems to our accounts?
A: Yes. We link production, stock and dispatch data to Tally, Zoho Books or your
ERP, and build dashboards for yield, rejects and pending orders. We start with
the one report your team rebuilds by hand every week. You get a fixed quote in
rupees before any work starts, and the code is yours.
Q: What is the CM YUVA scheme?
A: It is a UP government scheme for first-time entrepreneurs aged 21 to 40. It
offers interest-free, collateral-free bank loans for projects of up to ₹5
lakh, plus a 10 per cent margin money grant. If you are starting a small
business in Noida, check the UP MSME portal for eligibility and documents.
Q: Can your apps work in Hindi?
A: Yes. We build apps and chat assistants in English, Hindi and other Indian
languages, and we test each language with real users before launch. For edtech
and service apps we also design for mid-range Android phones and slow
networks, so pages load fast and lessons still work on a weak signal.

### Mumbai
URL: https://digitechnique.in/mumbai/
Software, apps, online stores and AI automation for Mumbai finance firms,
brands and traders. Senior engineers, IST hours and a fixed quote in rupees.
Q: Do you work with businesses in Mumbai?
A: Yes. We work with businesses across India, including finance firms, brands and
traders in Mumbai, in IST. You get video calls, a shared project board and a
demo every week, with a senior engineer on every call. Call us on +91 99966
88404. You can also send a message, and we reply within one working day.
Q: Can you build software for a fintech or NBFC?
A: Yes. We build onboarding flows, loan and payment dashboards and internal tools
with audit logs and access controls, with data hosted in Indian cloud regions
where it must stay in India. We build to support your RBI or SEBI duties, but
take advice from your compliance team or lawyer on the rules.
Q: What support does Maharashtra offer startups?
A: The Maharashtra Startup, Entrepreneurship and Innovation Policy 2025 runs for
five years from August 2025, through MSInS. It includes the Maharashtra
Startup Week, where 50 startups a year can win government pilot work orders of
up to ₹25 lakh, plus help with patents and quality testing. Check MSInS for
open calls.
Q: Can you help our D2C brand sell more online?
A: Yes. We build fast online stores with UPI, COD and EMI at checkout, connect
them to stock and shipping, and run the SEO and AI search work that brings
buyers to you. We report on orders and revenue, not traffic, and we never
promise rankings or mentions in AI answers.

### Pune
URL: https://digitechnique.in/pune/
Software, SaaS, apps and AI automation for Pune manufacturers, software firms
and colleges. Senior engineers, IST hours and a fixed quote in rupees.
Q: Do you work with businesses in Pune?
A: Yes. We work with businesses across India, including manufacturers, software
firms and colleges in Pune and Pimpri-Chinchwad, in IST. You get video calls,
a shared project board and a demo every week, with a senior engineer on every
call. Call us on +91 99966 88404. You can also send a message, and we reply
within one working day.
Q: Can you help an auto parts supplier go digital?
A: Yes. We connect production, quality and stock data to your accounts, build
supplier and dispatch dashboards, and automate the purchase order follow-up
that eats your team's week. We start with the one process that costs you most,
measure the hours saved, and give you a fixed quote in rupees first.
Q: Can you work alongside our in-house product team?
A: Yes. Pune district has 232 approved private IT parks, more than any other
district in Maharashtra, so many product teams already have strong engineers.
We add senior capacity for a fixed scope, follow your code review rules, keep
the code in your repositories and show working software every week.
Q: Is there support for deep tech startups in Pune?
A: Yes. Venture Center, the incubator hosted by CSIR's National Chemical
Laboratory in Pune, supports science and engineering startups with mentoring,
labs and funding links. Maharashtra's 2025 startup policy also offers
reimbursement for patents and quality testing. Check each one's current
eligibility before you plan around it.

### Bengaluru
URL: https://digitechnique.in/bengaluru/
Custom software, SaaS, apps and AI agents for Bengaluru startups and GCC
teams. Senior engineers, IST hours, a fixed quote in rupees and code you own.
Q: Do you work with businesses in Bengaluru?
A: Yes. We work with startups, SaaS companies and GCC teams across India,
including Bengaluru, in IST. Work runs on video calls, a shared project board
and a demo every week. Call us on +91 99966 88404. A senior engineer joins
every call, and you get a reply within one working day.
Q: Can you add senior engineers to our startup or GCC team?
A: Yes. We take on a defined piece of work, such as an MVP, an AI feature or a
data platform. We work in your repositories and tools, show a demo every week,
and hand over code and documentation your team can run. You get a fixed quote
in rupees before we start.
Q: What is Karnataka's ELEVATE grant?
A: It is the Karnataka government's grant programme for startups, with new calls
from time to time. The 2026 calls opened on 13 October 2026. ELEVATE NxT
offers up to ₹1 crore for deep tech startups, and ELEVATE Minorities offers
up to ₹50 lakh. Check the Karnataka IT department website for open calls and
eligibility.
Q: Who owns the code if we build our product with you?
A: You do. Code, domain, cloud and app store accounts are set up in your name
from day one. The intellectual property is assigned to you in a signed,
written agreement. At handover you get the code, the documentation and every
login, so investors see a clean position in due diligence.

### Hyderabad
URL: https://digitechnique.in/hyderabad/
Custom software, apps and AI automation for Hyderabad pharma, life sciences
and GCC teams. Senior engineers, IST hours, a fixed quote in rupees, code you
own.
Q: Do you work with businesses in Hyderabad?
A: Yes. We work with businesses across India, including Hyderabad, in IST. You
get video calls, a shared project board and a working demo every week. Call us
on +91 99966 88404. A senior engineer joins every call, from the first
conversation to launch, and replies come within one working day.
Q: Do you build software for pharma and life sciences companies?
A: Yes. We build document workflows, quality and batch record tools, supplier
portals and dashboards. Each one has audit trails and role-based access, and
we document as we build. Validation and final approval stay with your quality
team. We support them with test evidence and clear records.
Q: What is Telangana's Life Sciences Policy 2026-30?
A: It is the state's policy for pharma, biotech and medical devices, launched in
January 2026. It targets US$25 billion of investment and 5 lakh jobs by 2030,
with new pharma villages and an expanded Genome Valley. For incentives, check
the Telangana Life Sciences website and take advice from your CA.
Q: Can you help a GCC team in Hyderabad?
A: Yes. Many GCC teams have more roadmap than people. We take a defined piece of
work, such as an internal AI tool, a data pipeline or a migration. We deliver
it with a demo every week. You get senior engineers only, working in your
tools, and a fixed quote in rupees up front.

### Chennai
URL: https://digitechnique.in/chennai/
Factory systems, SaaS builds, apps and AI automation for Chennai businesses.
Senior engineers, IST hours, a fixed quote in rupees and code you own.
Q: Do you work with businesses in Chennai?
A: Yes. We work with manufacturers, SaaS founders and healthcare providers across
India, including Chennai, in IST. Projects run on video calls, a shared
project board and a demo every week. Call us on +91 99966 88404. A senior
engineer joins every call, and you get a reply within one working day.
Q: Can you connect our factory systems to Tally or Zoho?
A: Yes. We connect production, stock and dispatch data with Tally Prime or Zoho
Books, so invoices, GST e-invoices and stock levels match without double
entry. We start with the one process that costs you the most time, then add
dashboards that show today's output and pending orders.
Q: What is the NEEDS scheme in Tamil Nadu?
A: NEEDS is the Tamil Nadu MSME Department's scheme for first-generation
entrepreneurs starting manufacturing or service businesses. Projects must cost
between ₹10 lakh and ₹5 crore. It includes entrepreneur training and help
with bank finance, and it is taking applications for FY 2026-27. Check
eligibility on the department's portal.
Q: Do you build for Chennai SaaS startups?
A: Yes. We build MVPs, the first working version of a product, and take products
through to multi-tenant platforms with billing, admin tools and audit logs.
You get a demo every week, documentation as we go, and code, cloud and domain
accounts in your name from day one.

### Kolkata
URL: https://digitechnique.in/kolkata/
Order systems, WhatsApp ordering, online stores and AI automation for Kolkata
traders and MSMEs. Senior engineers, a fixed quote in rupees, code you own.
Q: Do you work with businesses in Kolkata?
A: Yes. We work with traders, retailers and family businesses across India,
including Kolkata, in IST. You get video calls, a shared project board and a
working demo every week. Call us on +91 99966 88404. A senior engineer joins
every call, and you get a reply within one working day.
Q: We run our trading business on WhatsApp and Tally. Where do we start?
A: Start with the step that wastes the most time, usually order taking or payment
follow-up. We can add WhatsApp ordering with UPI payment links, or sync orders
and stock with Tally Prime, without changing how your customers buy. You see a
working demo every week, and the quote is fixed in rupees.
Q: What is the Bengal Business Accelerator?
A: It is a programme from West Bengal's MSME and Textiles Department and IIM
Calcutta Innovation Park. It supports innovative MSMEs and startups in West
Bengal that are private limited companies or LLPs up to five years old. The
2026 call opened on 14 October 2026. Check the IIM Calcutta Innovation Park
website for current dates.
Q: How do we get started?
A: Call us, send a message or book a free 30-minute call. A senior engineer
replies within one working day. After a short discovery you get a written
scope, a timeline and a fixed, itemised quote in rupees. GST is shown
separately, and there is no obligation to go ahead.

### Ahmedabad
URL: https://digitechnique.in/ahmedabad/
Dealer portals, factory systems, fintech apps and AI automation for Ahmedabad
businesses. Senior engineers, IST hours, a fixed quote in rupees, code you
own.
Q: Do you work with businesses in Ahmedabad?
A: Yes. We work with manufacturers, exporters and fintech teams across India,
including Ahmedabad, in IST. Projects run on video calls, a shared project
board and a demo every week. Call us on +91 99966 88404. A senior engineer
joins every call, and you get a reply within one working day.
Q: Can you build a dealer portal for our manufacturing business?
A: Yes. Dealers and distributors can place orders, check stock and prices,
download invoices and track dispatch themselves. We connect the portal to
Tally Prime or your ERP and send order updates on WhatsApp. Your sales team
stops typing orders from phone calls and gets time back for new accounts.
Q: Can you build software for a fintech in GIFT City?
A: Yes. We build apps, dashboards and back-office tools with audit logs,
role-based access and clear documentation. IFSCA rules decide what your unit
must do, so your compliance team and lawyer stay in charge of that. We build
to support those duties and can host data in Indian cloud regions.
Q: Is there startup support in Ahmedabad?
A: Yes. i-Hub Gujarat is the state-backed startup hub in Navrangpura. It offers
grants of up to ₹10 lakh for testing and validation, and up to ₹10 lakh
for pilot projects. Gujarat University's GUSEC also runs incubation
programmes. Check each website for current eligibility before you plan around
a grant.